As the ServiceNow Platform Manager you will be responsible for the direction and management of the corporate Service Now platform. As a leader you will also be responsible for creating and delivering an end to end Service Desk function that drives resolution of IT issues and become a starting point for all IT Requests and Services. You will be driving the strategic direction for the Service Now platform and our ongoing service design by planning, implementation and the maintaining of the ServiceNow roadmap. You will be leading a team of Service Now Business Analyst and Developers. This position reports directly to the Service Delivery Director and is based in the Jersey City, NJ office.
About the Day to Day Responsibilities of the Role
* Leverage knowledge and experience to deliver an end-to-end ITSM platform which includes ITIL process design, solution design, technical tooling & automation design requirements, and implementation on a SNOW Platform * Lead a team of ServiceNow Analyst and Developers in business process improvement efforts pertaining to service strategy, design and delivery following best practices aligned to an ITSM strategy. * Manage work intake, set team priorities and provide coaching to team members * Design, develop and implement business applications in ITIL, CMDB, Service Catalog, SDLC, Change Management, and Incident Management * Develop and implement of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application. * Work with ServiceNow capabilities and tools like Discovery and Orchestration * Establishes and maintains professional, positive working relationships with a diverse group of stakeholders * Manage relationship and licensing compliance with ServiceNow * Strategic planning for migrating to new versions and implementation of new features in ServiceNow and maintaining a platform Roadmap. * Create a process for M&A integration for SNOW
About You and How You Can Excel in This Role
* Bachelor's degree in Computer Science, Information Systems or equivalent field required * Seven or more years of ServiceNow technical experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, SDLC, Change Management, and Incident Management * Three or more years of managerial and leadership experience overseeing a ServiceNow implementation team * Experience in Integrations between ServiceNow and other tools/systems as well as an ability to lead design sessions to architect such integrations * Good analytical skills, details oriented, ability to effectively listen to and resolve customer issues and understands end to end business processes and work in a global environment * Prior ServiceNow technical knowledge and strong platform architecture understanding * ServiceNow Certified System Administrator and Certified Implementation Specialist certifications is highly preferred * Project Management Professional (PMP) certification preferred. * ITIL certifications, training and/or equivalent experience preferred. * Six Sigma certification preferred.
All your information will be kept confidential according to EEO guidelines.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.