Head Teller Bilingual Spanish Preferred - Morristown

Compensation

: $31,610.00 - $40,300.00 /year *

Employment Type

: Full-Time

Industry

: Bilingual/Interpretation/Translation



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The Head Teller provides legendary Customer Service while supervising the Teller and/ or Platform team.

Requirements

  • Provides exceptional Customer service.
  • Demonstrated competency and accountability with Store operational standards.
  • Provides leadership, conflict resolution, process improvement and communication to the Teller line.
  • Coaches team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals.
  • Manage Teller Paid Time Off (PTO) within the PTO staffing model.
  • Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines.
  • Support, mentor and coach team members in their professional development.
  • Develop and manage team members by recruiting, training and recognizing them.
  • Must be eligible for employment under regulatory standards applicable to the position.
  • Qualifications

  • 2 year degree or equivalent experience.
  • 2-3 Years of related experience.
  • Completed or enrolled in the Head Teller Achieve program preferred.
  • Maintain current HR and Retail Leadership training requirements.
  • Excellent organization, interpersonal and communication skills.
  • Sound judgment in decision making and problem solving.
  • Ability to multi-task and maintain order on Teller line.
  • Demonstrated knowledge of Outlook, Lotus Notes, Word and Excel.
  • Primarily work in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and regional meetings.
  • Ability to supervise/ lead Teller line.
  • Hours

    40 hrs

    Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at ...@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.


    Associated topics: bank teller, branch, client, customer, customer service, customer service representative, deposit, saving, service associate, teller * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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