• Lexmark International Incorporated
  • $31,620.00 -46,470.00/year*
  • Jersey City , NJ
  • Manufacturing
  • Full-Time
  • 164 Van Horne St

Loading some great jobs for you...

Field Service Technician - Jersey City, NJ

Business Area:

Product & Client Support


Multiple Cities, NJ USA

Job ID:


Field Service Technician - Jersey City, NJ Apply Now

Working in assigned territory in the Jersey City, NJ area, is responsible for the overall remedial and scheduled service support of Lexmark KEY/MPS & traditional Lexmark accounts. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.


  • Respond to dispatched service calls in assigned territory within Customer SLA commitments
  • Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
  • Effectively schedule calls to manage SLA requirements across assigned activities
  • Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
  • Assist customer with any reported issues or questions on Lexmark product(s) or offerings
  • Train Customer on appropriate usage of Lexmark product & features
  • Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
  • Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking
  • Manage local part inventory, if available, and ensure accurate tracking of inventory levels and transactions.
  • Present a positive image through proper attire, communication skills and personal grooming.


Assumes other special activities, responsibilities, and special projects from time to time as directed.


  • 1-3 years in field service or customer break/fix support
  • Strong electro-mechanical aptitude
  • Experience in servicing printers, hard copy devices, or imaging products an asset
  • Excellent driving record
  • Valid drivers license
  • Reliable transportation required
  • Sound administrative skills
  • Ability to properly lift 60 pounds or less frequently
  • Microsoft apps experience


  • Excellent communication skills, written and verbal.
  • Customer service orientation
  • Positive attitude
  • Ability to learn quickly


  • High school diploma or GED
  • Associates degree or technical college an asset

**This is a work from home position with travel to customer sites.

Apply Now
  • Home
  • Printers
  • Supplies & Accessories
  • Industry & Solutions
  • Services
  • Customer Support
  • About
  • Careers
  • Contact Us
  • Find a Dealer
  • Sustainability / CSR
  • Analyst Insights
  • Lexmark Blog
  • Newsroom
  • Partners
  • Product Registration
  • Subscription Management
  • Success Stories
      • Lexmark International, Inc.
      • 2019 All rights reserved.
    • Privacy
    • Terms and Conditions
    • Terms of Use
    Return to Top of Page
    • Search
    • Printers
      • Small & Medium Business
      • Enterprise & Large Business
    • Supplies & Accessories
      • Find Ink & Toner Supplies
      • Why Choose Genuine Lexmark Supplies?
      • Check to Protect
      • Lexmark Cartridge Collection Program (LCCP)
      • Supplies Warranty
      • Extended Warranty
      • Genuine Parts
    • Industries & Solutions
      • Industries
        • Banking
        • Government
        • Healthcare
        • Insurance
        • Education
        • Manufacturing
        • Retail
      • Solutions
        • Cloud
        • Security
        • Print
        • Capture
        • Software Partners
    • Services
      • Managed Print Services
      • Cloud Services
      • Hardware Warranty and Repair Service
      • Professional Services
    • Customer Support
      • Product Support & Service
        • Device Support
        • Virtual Technical Support
        • Inkjet Premium Support
        • Find Service Providers
      • Drivers & Utilities
        • Drivers & Downloads
        • Universal Print Driver
        • Device Firmware
        • Markvision Enterprise
        • OS Compatibility List
      • Device Registration & Information
        • Register a Device
        • Warranty Information
        • Tech Library
    • Change Region
    • Sign in/Register
      • My account
      • Profile
      • Orders
      • Sign out

    Associated topics: diagnose, field service, machine maintenance, machine repair, maintenance, maintenance mechanic, malfunction, mechanical, service technician, troubleshoot

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

    Launch your career - Upload your resume now!

    Upload your resume

    Loading some great jobs for you...