Chubb is the worlds largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
As a Sr. Process Improvement Analyst, you will help drive Operational Excellence capability for the Business Unit and partner with business leads to define and execute needle-moving improvement initiatives. Will deliver significant improvement in process productivity, cost-to-serve, control/risk and ensure initiatives deliver intended results with respect to Customer Experience.
The Sr. Process Improvement Analyst identifies key opportunities and gaps in the core business processes; ensures application of the appropriate quality improvement methodologies, tools and techniques to drive improvements; and continues to be an advocate for future operational improvements by partnering with and challenging the business and leadership in system thinking and new ideas.
Essential Duties and Responsibilities
Implement Continuous Improvement programs to align the organization on critical performance indicators while simultaneously driving breakthrough objectives
Supports delivery of process optimization, conducts data collection and quantitative analysis, automation opportunity identification and prioritization, and develop recommendations.
Bring Lean expertise to the organization and develop others in the methodology.Facilitate and train on Lean tools and techniques. Mentor other Process Engineering professionals and business process leads to deepen the Lean mindset.
Participate in and/or lead the Intelligent Process Automation Discovery process to maintain a pipeline of use cases.
Coordinate with subject matter experts to create and maintain accurate and complete process documentation, including standard operating procedures, job aids and other support materials.
Provide analytical support for BPM projects to include structuring analysis, developing an approach, acquiring data, performing analysis and presenting results in a business case format.
Facilitate the design of new or improved business solutions, processes and management tools.
Act as process owner for designated domain to ensure processes remain current and relevant in a changing/evolving environment.
Initiate deployment of various lean and continuous improvement tools to ensure that improvement actions are directly linked to the strategic and tactical objectives, emphasizing efficiency and effectiveness of business processes, and enabling breakthrough process changes and improvements.
Use expertise to influence, lead, and coordinate a cross-functional team of diverse stakeholders to deliver expected results on-time and on-budget
Monitor and analyze metrics to identify trends or opportunities where cost savings/cost avoidance or quality improvements can be realized.
Proactively collaborate with key stakeholders in Quality, Training, and IT to ensure connectivity and integration of process improvements.
Ensure projects are integrated and aligned with other business activities, improvement projects and business strategy and coordinated with the appropriate project/process owners to accomplish the project goals.
Ensure two-way open communication throughout the organization. This includes keeping the stakeholders informed of program status and ensuring coordination of activities.
Communicate best practices and key learning's across the organization.
Education, Certification & Experience
Bachelor's degree and at least 5 years of experience in the financial or healthcare industry; insurance experience is preferred.
Can articulate experience leading or participating in 5+ continuous improvement initiatives with at least 3 years of experience
Demonstrated experience in business analytics
Green Belt Certification, in training or equivalent project experience
Experience with Intelligent Process Automation is a preference
PMP Certification is a plus
Project Management skills that include breaking down work into process steps, developing schedules and working well under time constraints
Solid coaching and mentoring competency
Able to influence change without direct authority
Ability to simply and clearly convey and communicate complex concepts
Continuous Improvement tool mastery
Competent at Excel, PowerPoint, Visio (or other similar software)
Strong analytical skills and business acumen
Ability to multi-task in a fast-paced environment
Ability to work independently on assignments of moderate complexity
Strong ability to map processes for as is and to be
Ability to lead focus groups and workshops
Manage and influence resources outside ones span of control; a builder of relationships, yet appropriately assertive in accomplishing the task at hand
Possess learning agility- the ability to quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success. Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.Philadelphia - 436 Walnut StPhiladelphia19106Operations/Administration
-Yes, 25 % of the Time
-Mar 1, 2019, 4:17:02 PM
Associated topics: analyze, bi, business analyst, business intelligence, business systems analyst, forecasting, law, regulation, strategy, valuation analyst
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.