As AVP, PMO, you will play a key role in supporting delivering key programs & projects while supporting program stakeholders as part of the North American IT teams, Shared Service & Enterprise Applications group. Reporting to the head of Shared Service & Enterprise Applications group, the PMO will lead and manage critical projects that share common touchpoints across the North American Applications IT group. The role will ensure alignment amongst the IT teams, track progress and provide senior leadership within the communication materials needed to remain up to date and act, when necessary. Examples of such common initiatives include California Consumer Privacy Act and Technology Currency & Technology Debt, Upgrades to Shared enterprise platforms like Verint. The PMO will work across IT and business areas in various groups in the North American Applications IT teams to facilitate meetings and workshops, follow up with stakeholders on key deliverables/takeaways, ensure adherence to plan and leverage internal governance structures to raise and resolve issues as they arise.
* In partnership with senior leadership, leads the development and evolution of initiative project plans by establishing and influencing priorities across the North American Applications IT groups. * Advises and collaborates with senior and executive IT and Business leadership regarding the alignment of the initiative plans to stated business objectives * Harmonizes initiative plans with the business plan, including investment and benefit value capture. * Manages and maintains project plans while mitigating & escalating identified risks. * In collaboration with initiative leads and other functional leads throughout the organization, documents resource requirements for specific initiatives and operates through appropriate business channels to engage resources necessary to facilitate timely project implementation. * Oversees the management of the change control process in relation to initiative scope, objectives and planned activities. * Create over-arching roadmaps, communication and change management plans to ensure solutions are documented appropriately to mitigate risk and facilitate successful and timely execution of deliverables. * Partner and manage cross-functional teams to provide strategic and tactical thought partnership to effectively drive solution delivery. * Develop status reporting related to solution milestones, deliverable, dependencies, risks and issues to guide and influence senior management discussions and decisions. * Manage multiple initiatives simultaneously using strong management and prioritization skills. * Conduct independent research and analysis to develop and execute recommended resolution strategies. * Document and refine current state and target operating model capabilities across multiple functional units in various global regions. * Establish project requirements, priorities, and deadline. * Develop executive status reports and track ongoing risks/issues/action items * Facilitates all Project Planning & Execution of PM Activities * Applies PM Processes/Tools Appropriate for Projects * Identifies/Manages Interdependencies with other Projects/Initiatives * Facilitates initiation/planning of project scope (i.e. Objectives, resources, milestones, risks, communications, etc.) * Solicits/gathers info. via interviews with process owners to understand the \"as-is\" &\" to-be\" processes * Identifies business areas/stakeholders impacted by issues * Identifies root causes to ensure problems do not reoccur * 5-10 years Program Management and/or top-tier consulting experience; Financial Services experience preferred, but not required * Experience establishing, leading and successfully completing large transformation programs that lead to measurable result. * Professional track record of being given responsibility for large, complex programs involving significant levels of organizational change and guiding cross functional teams to complete these programs with a high level of effectiveness. * Established reputation for building relationships with senior leaders in a large, complex organization and effectively leveraging those relationships to engage/influence outcomes * Ability to manage multiple initiatives at once in a fast paced, dynamic environment and remain calm under pressure. * Ability to translate business needs into project documentation. * Ability to identify and track project/program issues and facilitate the resolution of those issues. * Ability to leverage analytical, process and program management skills to resolve issues. * Strong analytical skills with an ability to provide thoughtful impact analysis * Willingness to take on challenging tasks of varying levels of ambiguity with the ability to change directions and adapt to conflicting priorities and changing business decisions * Master's degree preferred, but not required * PM Certifications preferred, but not required: PMI PMP, Agile, LEAN Certified/Six Sigma, etc. * Experience applying Stakeholder/Communications Mgmt. principles including governing bodies/ Owners/Sponsors/key senior stakeholders/Project Lead/team/SME's
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success. Associated topics: administrative staff, assist, associate, chief operations officer, document, facilities, front desk, front office, operational support, support